Breaking bad news
For decades, the way bad news was broken was, as one official British report put it, “deeply insensitive”. Now we do it better, thanks to the efforts of one American widow
By Sally Williams
One winter evening in 1986, a police officer stood outside a home in north London, knowing he had to tell the woman inside that her husband was dead. Just 23, Jason Clauson was the newest recruit at the station, and therefore, by tradition, the one pushed into delivering the “death message”. “They’d say, ‘Come on lad, you’ve got to go and do it.’ If you objected, the governor would have gone, ‘Don’t be so stupid’.”
A few hours earlier, Clauson had been called to a roadside where a man in his late 50s had been found dead at the wheel of his car. It transpired that the man had taken early retirement and was on his way home from his last half-day at work, when he had apparently stopped because he felt unwell. Seconds later, he had a massive heart attack; the engine was still running when he died.
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